Will I be charged sales tax on my order?
No sales tax will be charged to orders shipped outside the State of California. LaBellJewelry.com is located exclusively in the State of California. As a result, all applicable state and local sales tax will be charged on orders shipped to California.
What is the difference between 14K gold and 18K gold?
'18 karat' means the metal is 75% pure gold, whereas '14 karat' means the metal is 58.5% pure gold. Both purities are used primarily for quality jewelry and are durable for everyday use. 18 karat purity produces finer quality gold and a richer color when used to create yellow gold. When creating white gold, the two purities will not yield significantly different colors.
Do you sell Conflict Diamonds?
All diamonds offered at LaBellJewelry.com have been purchased from legitimate sources that are not involved in funding conflict diamonds and are in compliance with United Nations resolutions.
Is it safe to mail jewelry?
Since we ship our jewelry by reputable carriers, the incidence of loss is generally no greater than with any other item you might ship. Additionally, all shipments are sent fully insured.
What if I would like to return the order I purchased?
Please call our customer Service Department at 1-855-919-9888 for RMA #.
Will I be liable for my jewelry order while it is being shipped?
All orders shipped out from LaBellJewelry.com are fully insured. That means when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all LaBellJewelry.com orders regardless of any signature waivers you may have with shipping carrier.
Do you take phone orders?
Yes, our Customer Service Representatives are available from 9:00 am to 5:30 pm PST at 1-855-919-9888 to take your order over the phone.
What if I have placed a duplicate order?
If you have placed a duplicate order, please contact our Customer Service Team at 1-855-919-9888 or via email at email@example.com as soon as possible.
How do I cancel an order after it has been submitted?
To cancel an order: Please have your order number at hand and contact our Customer Service Team at 1-855-919-9888 or via email at firstname.lastname@example.org as soon as possible.
We will do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to LaBellJewelry.com according to our return policy.
What are my payment options?
You may pay for your LaBellJewelry.com order with a Visa, MasterCard, Discover or American Express as well as money wire.
Can I pay with a personal check or money order?
Yes, to pay via check please contact our Customer Service Team at 1-855-919-9888 and we will be happy to assist you.
What are my shipping options?
LaBellJewelry.com is proud to offer free ground shipping on all orders. Orders are shipped using USPS, UPS- ground, UPS 2 day, or UPS standard overnight and are sent fully insured. We also offer Saturday Delivery via UPS Priority Overnight for a fee. Please see our detailed shipping policy.
What is your refund policy?
LaBellJewelry.com offers a 30-day No Drama Return Policy money back guarantee on all jewelry purchases. Refunds do not include shipping charges or re-stocking fees, if applicable. For more detailed information, please see our detailed return policy.
What if I would like to return the order I purchased?
Simply call our Customer Service Department at 1-855-919-9888 for RMA#.
How long does it take to get my order?
LaBellJewelry.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24-48 hours. Customer orders may also take longer to process. Ask our Customer Service Representative for shipping details when you place your order.
What if I don't get my order in the standard time frame?
If you didn’t get an order confirmation after clicking the "SUBMIT ORDER" button, your order may not have been processed properly. Please contact our Customer Service Department by calling 1-855-919-9888 and our representatives will be happy to help you.
Will you deliver on Saturdays?
LaBellJewelry.com offers you the option to have your order shipped by UPS Saturday Delivery Shipping for an additional fee. All orders are shipped pending credit approval. Please note that orders with Saturday delivery will only be shipped and delivered for Saturday arrival and offered where Saturday delivery is available.
Can I send someone gifts from LaBellJewelry.com?
Yes, simply indicate the two addresses during the ordering process. For your protection, be sure to let your credit card issuer know that you'll be using a shipping address other than your billing address.
What is the difference between karat and carat?
A karat is the unit of measurement used to indicate the purity of gold (since gold is in fact a mixture of gold and other metals). Pure gold is 24-karat (24K), 18-karat is 75% pure, and so on. Carat is a term used to measure the weight of a diamond, e.f. 1-carat, 2-carat, and so on.
What are the 4c's?
Diamonds are graded and priced according to what is universally referred to as the "4C's. They are Cut, Color, Clarity and Carat weight. Each is a description of the various characteristics of a diamond. For example, Cut refers to the shape of the diamond, which affects its fire and brilliance, Color refers to the amount of color in the diamond, Clarity is based on any tiny natural identifiers found within a diamond, and Carat Weight is simply a measurement of the diamond's weight (not its size).
Why is 18K gold more valuable than 14K?
18-Karat gold is more pure, meaning it contains a higher percentage of gold. Pure gold is 24-Karat (24K), 18-Karat gold is 75% pure, and so on.
What do the markings on the back of my jewelry mean?
If your jewelry has a number and a "K", this denotes its Karat amount, or the purity of the gold in the piece (gold is actually a mixture of gold and other metals). Pure gold is 24- karat (24K), 18-karat gold is 75% pure, and so on.
What is my birthstone?
January – Garnet
February – Amethyst
March – Aquamarine/Bloodstone
April – Diamond
May – Emerald
June – Alexandrite/Moonstone/Pearl
July – Ruby
August – Peridot/Sardonyx
September – Sapphires
October – Pink Tourmaline/Opal
November – Citrine
December – Topaz